Leading Digital Government: Public Administration in the Era of Artificial Intelligence and Smart Governance

Norenna Sarahadil

doi:10.62596/eir.ffhfwr11

Authors

Norenna S. Sarahadil School of Graduate Studies, Sulu State University, Jolo, Sulu 7400, Philippines Author

DOI:

https://doi.org/10.62596/eir.ffhfwr11

Keywords:

Artificial Intelligence, Digital Governance, Public Administration

Abstract

Artificial intelligence is reshaping public administration by enhancing government efficiency, transparency, and citizen-centered service delivery. Effective digital transformation depends on ethical leadership, digital competence, and collaborative governance that balance technological innovation with accountability and public trust. Preparing future public administrators with AI, digital governance, and ethical decision-making skills is essential for building smart, inclusive, and responsive governments.

References

Meijer, A., & Bolívar, M. P. R. (2016). Governing the smart city: A review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392–408.

Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385.

United Nations. (2024). United Nations E-Government Survey 2024: Accelerating digital transformation for sustainable development. United Nations. Retrieved from https://desapublications.un.org/sites/default/files/publications/2024-09/(Web%20version)%20E-Government%20Survey%202024%201392024.pdf

Wirtz, B. W., Weyerer, J. C., & Geyer, C. (2019). Artificial intelligence and the public sector—Applications and challenges. International Journal of Public Administration, 42(7), 596–615.

Zuiderwijk, A., Chen, Y. C., & Salem, F. (2021). Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda. Government Information Quarterly, 38(3), 101577.